Refund Policy

Effective Date: July 1, 2025

Thank you for shopping with InitiveSystem (infinitivesystem.com). We take pride in delivering high-quality digital products designed to help you grow digitally. Please read our refund policy carefully before making a purchase.

1. General Refund Policy

Since InitiveSystem sells digital products that are delivered immediately upon successful payment, we do not offer refunds in most cases.

Once a product has been delivered or accessed, it is considered final and non-refundable.

2. Eligible Refund Situations

We only offer refunds in the following rare situations:

• ✅ Technical Glitch — If you experience a verified technical issue that prevents access to the purchased digital product, and our support team cannot resolve it within a reasonable time.
• ✅ Non-Delivery — If, despite successful payment, you do not receive the product access details, and our team confirms the delivery failure.

3. Non-Eligible Situations

We do not provide refunds in these cases:

• Change of mind after purchase
• Accidental or duplicate purchases
• Lack of usage or dissatisfaction with product features if the product works as described
• Failure to meet personal expectations

4. How to Request a Refund

If you believe you are eligible for a refund, please contact us within 7 days of your purchase.

Send an email to info@infinitivesystem.com with the following details:

• Your full name
• Order ID or payment reference
• Product name
• Description of the issue (include screenshots if applicable)

We will review your request and respond within 3–5 business days.

5. Resolution Process

Before issuing a refund, we will attempt to troubleshoot and resolve the problem. If the issue cannot be resolved within a reasonable timeframe, a full refund will be issued to the original payment method.

6. Contact Us

If you have any questions about this Refund Policy, feel free to contact us at:

Email: info@infinitivesystem.com